Test Call

TL;DR

Hold a live voice conversation with your configured phone bot from the dashboard before any real caller reaches your number.

The Test Call lets you speak with your bot directly in the browser, using the same Speech-to-Text → bot → Text-to-Speech pipeline that real callers get. Use it to confirm the bot answers, sounds, and routes the way you expect while you are still setting up.

Requirements

The test call button appears in the Development Chat only when:

• The Phone Channel is enabled and synced for the bot (a Call ID is configured. See Basic Settings).
• The test call feature is enabled for your instance.

If the button is missing, check the phone channel status indicators on the Channels > Phone page.

Starting a Test Call

1. Open the Development Chat from anywhere in the dashboard.
2. Click the phone icon in the chat header. The chat switches into call mode and clears the current session.
3. Click Start call and allow microphone access when your browser asks.
4. Speak to the bot as a caller would. The bot listens, responds with voice, and runs your Start conversation flow exactly as it would on a real call.

In-Call Controls

While a test call is running, the footer shows the microphone status and call duration, plus:

Control	Action
Mic	Mute or unmute your microphone.
Sound	Turn the bot's audio output on or off.
End call	Hang up and end the test call.

What It Does and Doesn't Cover

The test call exercises the full conversation: speech recognition, the bot's answers, flow logic, and voice output. It uses your computer's microphone and speakers rather than a real phone line.

Actual call transfers and forwarding to a number or agent are handled by the telephony layer on real calls. Verify those with a live call once the number is live.