Phone Statistics
The Phone Statistics feature tracks per-call performance metrics for voice bots. Statistics are updated every hour.
Dashboard Widgets
Phone statistics are available as three optional dashboard widgets. Add any of them using the Add Charts button on the Analytics dashboard.
Phone Statistics
Displays a time-series chart of total calls per day for the selected date range. Two summary tiles sit above the chart:
- Total Calls — total number of calls in the period.
- Avg Duration — average call duration formatted as a human-readable string.
The chart type can be switched between Line and Bar using the widget menu (three vertical dots).
Phone Statistics Breakdown
Displays a breakdown of call quality indicators for the selected period:
| Tile | Description |
|---|---|
| With Human | Total time callers spent connected to a human agent |
| With Bot | Total time callers spent interacting with the bot |
| TTS Duration | Sum of all TTS audio durations across utterances |
| STT Duration | Sum of all STT inference times across utterances |
A Hangup Reason section lists the number of calls that ended with each reason: assistant (bot ended the call), user (caller hung up), or error (abnormal termination).
This widget has no chart-type option — it is a metrics panel only.
Handover Wait
Displays the distribution of caller wait times before a human agent picked up.